Customer Service

Level 3

This new apprenticeship standard has been designed by employers, it can lead successful apprentices into a variety of customer service careers and progression into professional qualifications.

OVERVIEW

Communication skills are vital to providing excellent customer service. We can deliver training to enhance these qualities or provide apprentices for roles such as a customer service supervisor or business admin supervisor.

LEVEL AND DURATION

This apprenticeship is taught at Level 3, over 15 months.

LEARNING APPROACH

There will be a blended learning approach to the training provided during this programme. 
 

  • Face to face

  • Masterclasses

  • Online Content

  • Coaching in the workplace

LEVY SPEND APPROVED

Together Training apprenticeships are Levy spend approved for investment from your allocation.

QUALIFICATIONS GAINED

  • Level 3 Diploma in Customer Service

  • Functional Skills in English and maths

  • Employee rights and responsibilities

MODULES OF STUDY

  • Organise and deliver customer service

  • Understand the customer service environment

  • Resolve customers’ problems

  • Principles of business

  • Understand customers and customer retention

  • Manage personal and professional development

Providing apprenticeships across Hertfordshire, Bedfordshire and London

 

To find out more, contact:

John McMahon

Managing Director, Together Training

Mobile: 07500 126450 

Landline: 01923 812150

John.McMahon@togethertraining.co.uk