CUSTOMER SERVICE 

 PRACTITIONER LEVEL 2 

This new apprenticeship standard has been designed by employers, it can lead successful apprentices into a variety of customer service careers and progression into professional qualifications.

Overview

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Communication skills are vital to providing excellent customer service. We can deliver training to enhance these qualities or provide apprentices for roles such as a customer service assistant or business administrator.

Level and Duration

This apprenticeship is taught at Level 2, over 12 months.

Learning Approach

There will be a blended learning approach to the training provided during this programme. 
 

  • Face to face

  • Masterclasses

  • Online Content

  • Coaching in the workplace

Levy Spend Approved

Together Training apprenticeships are Levy spend approved for investment from your allocation.

Qualifications Gained

  • Level 2 Diploma in Customer Service

  • Functional Skills in English and maths

  • Employee rights and responsibilities

Modules of Study

  • Deliver customer service

  • Understand customers

  • Principles of customer service

  • Understand employer organisations

  • Manage personal performance and development

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