This new apprenticeship standard has been designed by employers, it can lead successful apprentices into a variety of customer service careers and progression into professional qualifications.


Communication skills are vital to providing excellent customer service. We can deliver training to enhance these qualities or provide apprentices for roles such as a customer service assistant or business administrator.

Level and Duration

This apprenticeship is taught at Level 2, over 12 months.

Learning Approach

There will be a blended learning approach to the training provided during this programme. 

  • Face to face

  • Masterclasses

  • Online Content

  • Coaching in the workplace

Levy Spend Approved

Together Training apprenticeships are Levy spend approved for investment from your allocation.

Qualifications Gained

  • Level 2 Diploma in Customer Service

  • Functional Skills in English and maths

  • Employee rights and responsibilities

Modules of Study

  • Deliver customer service

  • Understand customers

  • Principles of customer service

  • Understand employer organisations

  • Manage personal performance and development